Allow Non-originating FH to report death on digiclaim

Currently, if a FH is not the contracting FH they do not have a way to report the death of a policy holder on Digiclaim. I would love to see us provide a feature that would let them put in all the same information that we require for a death claim submission, but when they click submit, it sends a notification to Incoming Claims to process the quote. The claim would then be moved to the "Pending Death Quote" queue that I proposed in an earlier idea.

While it would not change that we have to process the quote in-office, it would reduce the number of hands the request has to go through, and it would open the possibility to report those deaths 24/7 as well.

And, just like with the normal death claim submission, it would be amazing if we could have an automatic follow-up note in GIAS.

  • Guest
  • Jul 6 2017
  • Not Planned
I need it... Not Sure -- just thought it was cool
  • Jul 28, 2017

    Admin Response

    After discussing with Amy we have determined that there is an easier way to do this through OnBase and Amy will be putting in that idea. Please see Amy if you have any questions

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  • Anissa Minatra commented
    July 7, 2017 19:58

    These quotes are going to be handled in the call center so the emails and other notification would be sent to the call center.  This is a great idea.  It is a lot like the "submit a claim" section on the "contact us" page that used to be on our website.