In talking with Colin, we discovered that if you are logged in a sales manager in OA and you try and go through the DIGicare process, they are unable to checkout. It will continually refresh and never actually complete the enrollment process. It w...

I received a customer complaint today that his online access would not allow him to make a payment (This was due to his contract being in a lapse status.) and that his OA did not tell him his contract was lapsed. He was also upset that OA did not ...

I cannot see the grey menu bar at all when I log into the system. Also the calculator for DCAS is not working. I put in the numbers but when I hit calculate, nothing happens.

Currently, the option is to select from a list of Funeral Homes. Prospects firms are not listed.

Currently, when someone goes to the DIGicare section on OA, a customer gets created in Fusebill if there isn't one already. This needs to be changed to when a customer buys a DIGicare service through OA, then the customer gets created in Fusebill....

Was speaking with a FH today and they were wanting access for their employee to do certain things only and not be able to see other things. They have requested that the reporting be able to be turned off or on.

Below the General information button, I need a button for the Inner Circle Newsletter that will be published each month. We need a way to update it monthly. We have a September newsletter that we would like to get out before the end of month. I wi...

Hillary's dashboard as well as the resource library and DIGicare services section on OA are taking a very long time to load. In fact, I left it spinning on the Resource Library section for about 3 minutes and it never loaded. I'm thinking it may h...

From VIP meeting (Mitchell) Funeral director requested that you could copy data on eAftercare submission from Deceased First name through the rest of the form to the next submission. When sitting with a family that has 5 family remembers, they a...

Users are not able to mark a supply item as a favorite. The page just refreshes but nothing happens. LLUNN12 is good example to use.