When a person pays off their contract, they assume that FDLIC will stop the "Auto Draft" from coming out for their payment.
Currently, a person must instruct/request/remind FDLIC to stop the auto-draft, or the draft may continue....even though the plan was fully funded.
I would like to request adding a step somewhere in the process where our staff verifies that the auto-draft has been stopped when a contract is paid off early.
(The scenario that triggered me realizing this happened recently. Someone paid off their plan, but the draft continued for 5 months. They were very confused why FDLIC would still be drafting out the payment when it was paid off in full.)
|I need it...||Yesterday (let's go already)|